Shipping & Returns
Delivery Information
A little Provence, delivered to your door. Find everything you need to know about Maison Mirabeau delivery charges, timings and sending gifts below.
How much does delivery cost?
- £12.50 for orders below £100.00
- Free delivery for orders £100.00 or above
These delivery charges apply to eligible addresses in England, Scotland and Wales.
Where do you deliver?
We deliver to eligible addresses in England, Scotland and Wales.
Unfortunately, we cannot deliver to Northern Ireland, the Republic of Ireland, the Isle of Wight, the Isle of Man, the Isles of Scilly or certain rural Highland locations.
If you are unsure whether we deliver to your address, please email orders@maisonmirabeau.com before placing your order.
How long does delivery take?
Please allow 1–2 working days for delivery.
Orders processed before 12 noon, Monday to Friday, are normally delivered the next working day. Next working day delivery is an estimate and cannot be guaranteed, as courier delays may occasionally occur.
Deliveries are normally made between 8am and 6pm, although this depends on the courier. Working days are Monday to Friday, excluding bank holidays.
How can I track my order?
You will receive an email with tracking details once your order is ready to dispatch, you can follow your parcel’s progress. Depending on the courier and the status of your delivery, the tracking link may also allow you to request a different delivery date or address, or delivery to a neighbour.
Do I need to show ID on delivery?
Yes. The courier will request ID at every delivery to confirm that the person receiving the order is aged 18 or over.
By placing an order, you confirm that you are aged 18 or over. Please ensure that anyone receiving alcoholic products on your behalf, including a neighbour or gift recipient, is also aged 18 or over and has valid ID available.
For further information, please see our Terms & Conditions.
Can I send a gift directly to someone?
Yes, simply enter the recipient’s address as the delivery address at checkout.
For a smooth arrival, please provide a contact telephone number and arrange for someone aged 18 or over to receive the gift and show valid ID.
If you are planning a surprise, consider whether the recipient will be at home. Your courier tracking link may allow you to request a different delivery date or address if plans change.
What happens if the recipient is not at home?
Please check the courier’s tracking link for the available delivery options.
If the courier cannot complete delivery or arrange a suitable alternative, the parcel may be returned to the delivery depot. Any alternative delivery arrangement must meet the age-verification requirements above.
If you need help with a missed delivery, please email orders@maisonmirabeau.com with your order number.
How do I cancel or return an order?
If you change your mind, please notify us within 14 days of receiving your orderby emailing orders@maisonmirabeau.com. You then have a further 14 days to return the items.
Please contact us before sending anything back so we can provide the returns address and instructions. You are responsible for arranging and paying for return postage when returning an order because you have changed your mind.
Please pack items securely. We may reduce your refund if handling beyond what is necessary to inspect the goods has reduced their value.
For a cancellation of your entire order, we will refund the purchase price and any standard delivery charge paid. Refunds will be issued within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.
If your order arrives damaged, faulty or incorrect, please contact us so we can help. Your statutory rights are unaffected.
Need a hand?
For delivery questions or help with your order, email orders@maisonmirabeau.com. We’ll be happy to help.
